Refund & Cancellation Policy

Effective Date: June 27, 2025

This Refund & Cancellation Policy (“Policy”) governs cancellation/termination of investment advisory services and refund of advisory fees paid by clients to Mantri FinMart (“IA”, “we”, “us”).

This Policy is to be read along with the Client Agreement and MITC (Most Important Terms and Conditions). In case of any inconsistency, the Client Agreement/MITC shall apply, subject to applicable SEBI requirements.

1) When refunds are applicable

1.1 Pre-mature termination:

If the investment advisory services are terminated before the end of the agreed service period (whether by the client or by us, as per the Client Agreement), the client shall be refunded the fees for the unexpired period, after applicable deductions mentioned below.

1.2 Pro-rata computation:

Refund for the unexpired period shall generally be calculated on a pro-rata basis (day-wise or month-wise, as specified in the Client Agreement) from the effective date of termination till the end of the subscribed/paid period.

2) Breakage / administrative charges (permitted deduction)

2.1 Where permitted under SEBI framework and the Client Agreement, we may retain a breakage fee, which shall not exceed one-quarter (25%) of the fee (as applicable to the client’s subscription/fee period).

2.2 The breakage fee (if charged) will be clearly reflected in the refund computation shared with the client.

3) What is not refundable

Unless otherwise stated in the Client Agreement:

• Fees attributable to the already elapsed / consumed period of services are not refundable.

• Statutory levies/taxes (if any) and payment gateway/bank charges (if any) are non-refundable.

• Any third-party charges incurred specifically on client request (where applicable) are non-refundable.

4) Advance fee and fee-type clarification

4.1 Advance fees:

If agreed by the client, fees may be collected in advance up to the permitted period as per SEBI requirements.

4.2 Applicability:

SEBI’s fee-related provisions (including refund, advance fee, breakage fee) apply for Individual and HUF clients (who are not accredited investors). For non-individual clients / accredited investors, fees and refunds may be governed by bilaterally negotiated contractual terms.

5) Termination scenarios and effect on refund

5.1 Termination by client (convenience):

Refund will be processed for unexpired period, after permissible deductions.

5.2 Termination by IA (regulatory/eligibility/serviceability reasons):

Refund will be processed for unexpired period, after permissible deductions, unless termination is due to client’s material breach.

5.3 Termination for client breach / misuse:

If services are terminated due to material breach by the client (including misuse of reports/advice, non-cooperation, non-payment, furnishing incorrect information, unlawful activity, harassment, etc.), refund (if any) will be determined as per the Client Agreement and may be reduced/denied to the extent permissible.

6) Refund request process

To raise a refund request, the client must email: ca.arunmantri@gmail.com with:

• registered name and contact details,

• subscription period / invoice number,

• termination request reference (if already submitted),

• bank details for refund (if required for verification).

We will acknowledge the request and share the refund computation.

7) Timelines and mode of refund

• Refund computation will generally be shared within 7 business days from receipt of complete request and verification.

• Approved refunds will be processed within 10–15 business days thereafter.

• Refunds will be made only to the same bank account / payment source (or in the client’s verified bank account), through banking channels. No cash refunds.

8) Grievance redressal

If the client has any concerns on the refund computation or timelines, they may write to: ca.arunmantri@gmail.com or follow the grievance escalation matrix displayed on the website.

9) Changes to this Policy

We may update this Policy from time to time. The updated version will be published on the Website with a revised effective date.