Investor Charter
INVESTOR CHARTER IN RESPECT OF IAs
A. Vision and Mission Statements for investors
• Vision:
Invest with knowledge & safety.
• Mission:
Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
B. Details of business transacted by the Investment Adviser with respect to the investors
- To enter into an agreement with the client providing all details including fee details, aspects of Conflict of interest disclosure and maintaining confidentiality of information.
- To do a proper and unbiased risk profiling and suitability assessment of the client.
- To conduct audit annually.
- To disclose the status of complaints on its website.
- To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI Office details (i.e. Head office/ regional/ local Office) on its website.
- To employ only qualified and certified employees.
- To deal with clients only from official number
- To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.
- To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Investment Advisers
- Not to discriminate in terms of services provided, among clients opting for same/similar products/services offered by investment adviser.
C. Details of services provided to investors (No Indicative Timelines)
• Onboarding of Clients:
◦ Sharing of terms and conditions of research services,
◦ Completing KYC of fee-paying clients.
• Disclosure to Clients:
◦ To disclose information that is material for the client to make an informed decision…
◦ To disclose the extent of use of Artificial Intelligence tools in providing research services…
◦ To disclose conflicts of interest…
◦ To disclose timelines for services…
• To distribute research reports without discrimination,
• To maintain confidentiality until public release,
• To respect client data privacy,
• To treat all clients with honesty,
• To maintain confidentiality unless legal obligations require disclosure.
D. Details of grievance redressal mechanism and how to access it:
1. Investor can lodge complaint/grievance with Research Analyst:
Research Analyst must redress grievance immediately, but not later than 21 days.
2. SCORES / RAASB Complaint Filing:
i. SCORES 2.0 – SEBI grievance platform
ii. Email to RAASB designated ID
Two Level Review:
• First review: RAASB
• Second review: SEBI
SMARTODR:
If not satisfied with resolution, investor may file complaint on SMARTODR for online conciliation/arbitration.
Physical complaints can be sent to:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E), Mumbai – 400051.
E. Rights of investors
• Right to Privacy and Confidentiality,
• Right to Transparent Practices,
• Right to Fair and Equitable Treatment…
• Right to Adequate Information…
• Right to Initial and Continuing Disclosure…
• Right to Fair & True Advertisement,
• Right to Awareness about Service Parameters,
• Right to be Heard and Satisfactory Redressal…
• Right to Exit…
• Right to guidance when dealing in complex/high-risk products,
• Additional Rights to vulnerable consumers…
• Right to provide feedback,
• Right against coercive/unfair clauses.
F. Expectations from the investors (Responsibilities of investors)
Do’s
i. Always deal with SEBI registered Research Analyst,
ii. Ensure valid registration certificate,
iii. Check SEBI registration number…
iv. Pay attention to disclosures…
v. Pay through banking channels only…
vi. Check research recommendation before investing…
vii. Clear doubts before acting…
viii. Seek clarification for high-risk products…
ix. Be aware you can stop services anytime…
x. Provide feedback…
xi. You are not bound by clauses violating regulations,
xii. Inform SEBI about assured returns claims.
Don’ts
i. Do not provide funds to Research Analyst,
ii. Don’t fall prey to rumors,
iii. Don’t get attracted to discounts/incentives,
iv. Do not share login credentials.
